Client Satisfaction Survey	ISO Form 8.5.1 REV D
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Client/Project Name:
	*Please do not leave this field blank.* You may enter your name above, or if you wish to remain anonymous, enter the name of the project on which you worked with S-HRDA Staff

Please answer the following questions to the best of your ability.

1. How did you come into contact with the Strait-Highlands Regional Development Agency?
Conference
Contact with Staff
Internet
Media
Referral
Other

2. Do you know what services we provide? Yes No

Please rate: 1. Unacceptable / 2. Needs Improvement / 3. Average / 4. Satisfied / 5. Very Satisfied

	3. Did we understand your requirements?	1 2 3 4 5
	4. Did we provide what you needed?	1 2 3 4 5
	5. How would you rate our client service?	1 2 3 4 5
	6. When contacting our agency by phone, fax or email, how would you rate our response?	1 2 3 4 5

7. What have you liked the most about dealing with our agency?

8. If you were not satisfied with any of the areas mentioned above, please explain in detail?

9. What improvements could we make to serve you better?

Thank you for taking the time to complete and return this survey.
Your opinion is important to us as we strive to provide
the highest quality products and services to our clients.

SUBMIT My Survey!

Strait-Highlands Regional Development Agency
32 Paint Street
Port Hawkesbury, NS
B9A 3J8

ISO Form 8.5.1 REV D
2008 August